Terms and Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use. If you disagree with any part of these terms and conditions, please do not use our website.

The term 'Piedmont Food and Wine Ltd' or 'us' or 'we' refers to the owner of the website whose registered office is Office 4,  219 Kensington High Street, London, W8 6BD.  Our company registration number is 07919459. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:
The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Tours, Tastings and Events

Booking Terms and Conditions
By making a booking with Piedmont Food and Wine Limited, you will be bound by the terms and conditions stated within this document. These will form the basis of the contract between us and yourself (including any other people named on the booking form or anyone who subsequently joins your party). the tour includes all services that you book through us but excludes any part of the trip that is booked directly with other suppliers.

By accessing, using, browsing on this site you agree that you have read, understood and agree to be bound by these Terms of Use and you agree to comply with all applicable laws, rules and regulations. Any tour or other service you purchase using this Site will constitute a legal agreement between you and Piedmont Food and Wine Ltd. The Booking Conditions form the legal contract between you and us and govern the terms on which Tour Services are offered and sold. Nothing in this site or our brochures shall constitute an offer of goods or services. No contract shall be formed between you and Piedmont Food and Wine Ltd until we issue confirmation of your tour booking.

1. BOOKING YOUR TOUR:
In order for this contract to be binding, anyone making a booking with us must be at least 18 years old. The lead customer is signing the contract on behalf of all members of the group and will be responsible for ensuring that all payments due to us are made on time. If any member of the group fails to make a payment, we reserve the right to cancel all or part of the trip.

As alcohol forms an integral part of a Tour, all persons going on a Tour must be over 18. When we receive your booking, we will issue a booking confirmation which will be sent to the party leader. Separate booking confirmations for each member of the group will not be made and correspondence will only be sent to the lead customer. Please check this confirmation carefully as soon as you receive it to ensure that what was booked matches what is on the confirmation. Once you have checked the confirmation document, you should inform us of any errors immediately so that we can make the necessary changes in a timely fashion. Changes cannot be guaranteed at a later date if we have not been informed of errors at the time the booking confirmation was sent.

The client accepts that e-mail is a satisfactory means of communication of any correspondence between the parties.

Please note, verbal information and quotes will not be binding on us unless confirmed by us in writing.

2 YOUR CONTRACT:
When you contact us to book your tour, you appoint us to act as your agent in contracting transport and other services on your behalf for which we may receive commission. You accept that your booking is subject not only to these Booking Conditions but also the terms and conditions of these suppliers. A binding contract between us comes into existence when we issue confirmation of the booking. The contract between us and any matters arising from it shall be subject to English Law and to the jurisdiction of the courts of England and Wales. If you are resident in Scotland or Northern Ireland, the courts of Scotland or Northern Ireland can deal with disputes. All communications, agreements and descriptions that are to form the basis of this contract, or alter it, are to be made in writing. For items to be included in the contract, you should submit them in writing and they must be accepted in writing by us. Changes to these Booking Conditions will only be valid if agreed by one of our directors in writing.

3. PAYMENT:
In order to confirm your tour, your deposit must be paid at the time of booking. The deposit per person is 20% of the final price. The balance of the tour cost must be paid prior to the start of the tour. This date will be shown on the confirmation/invoice. If we do not receive all payments (including any surcharge where applicable) by the due date, we have the right to treat your booking as cancelled by you and retain all deposits paid or due. We will not accept responsibility for any monies or documents mislaid or lost in the postal system. Payment can be made by Paypal or credit / debit card (via Paypal).  We reserve the right not to provide the booking or any part thereof until we have received sufficient funds from the client for the supplier to deliver the event

4. SPECIAL REQUESTS AND MEDICAL PROBLEMS
If you have any special requests, you must advise us at the time of booking. For the avoidance of doubt, you should confirm any special request in writing to us as soon as possible. We will do our best to accommodate your requests but we cannot guarantee to do so. Some of the activities provided by Piedmont Food and Wine Ltd as part of booking require an element of physical activity such as walking through vineyard, also some of the  wine cellars are underground and can be dark and sometimes slippery, they also may not be accessible to wheelchairs and you should check at the time of booking whether the tour is suitable and accessible to you. We are unable to accept any conditional bookings based on special needs being met and reserve the right to not accept your booking if we are unable to meet your request.

5. ALTERING YOUR TOUR BOOKING
If you wish to change any aspect of your confirmed tour, you must notify us in writing as soon as possible. We will always try to comply with alterations to the booking where possible but we cannot guarantee that we will be able to meet any such requests, particularly where made within 4 weeks of the start of your tour. We will charge an amendment fee of £20 per change to cover our costs in amending reservations and any additional costs imposed by our suppliers. Chargeable changes include but are not limited to: change in number of guests; changes in travel times; changes in names of those travelling; changes in dietary requirements. If we are unable to make any requested change and you do not wish to continue with the booking then our cancellation charges, as detailed in section 6, will apply.

6. CANCELING YOUR TOUR BOOKING
If you need to cancel your booking once we have received your booking form, you must contact us as soon as possible, initially by phone when we will advise you of any cancellation charges and then you should confirm your intention in writing. We will not treat a booking as cancelled until we receive your written confirmation. Costs are incurred by us from the time we confirm your booking and thus we cannot give full refunds of payments made. If some members of your group cancel, those cancelling are subject to these charges and we reserve the right to change the price for remaining members of the group based on the revised group size. Refunds will be given on the following basis:

Cancellation Charges
Number of days prior to the start of your Tour when written notification is received by us
Cancellation charge per person canceling:
60 days or moreLoss of deposit
59-28 days50%
27-14 days70%
13-8 days90%
7 days or less100%

As we require all customers to have adequate travel insurance, you should contact your insurer to see if any of these charges will be refunded by them. This will depend on the terms of your policy and your reason for cancelling. If you cancel part of your booking, we will pass on any charges incurred by us and charge an administration fee of £20. A revised booking confirmation / invoice will be issued following changes 

7. INSURANCE
We require all people booking with Piedmont Food and Wine Ltd to have adequate travel insurance before travelling with us. A suitable insurance policy should provide adequate cover for medical expenses arising through illness or accident prior to or during the tour and loss of monies through cancellation and curtailment of the tour for insurable reasons.
We strongly advise you to make a note of your travel insurance policy number and contact phone number, so that you can call them immediately in the event of anything going wrong with your tour, rather than waiting till you are back in the UK.

8. IF WE ALTER OR CANCEL YOUR TOUR BOOKING
In the event of a tour cancellation we will advise you within 20 days and offer you alternative dates or a full refund. 
When we inform you of the need to make changes, you have the following choices:
a) Accept the changes and any additional charges / refund applicable.
b) Moving your tour to an alternative date as offered.
c) Cancelling your tour. If you choose to do this, you will receive a full refund. The above options only apply when a major change is made to your booking and will not include things like changes to specific vineyards etc. It is also not applicable when we change the tour as a result of your failure to adhere to our booking conditions. When circumstances beyond our control force us to make a change, we will do our utmost to ensure that the changes do not affect your enjoyment of the tour and we will provide you with an alternative of equal or greater value to that which you booked.

9. CIRCUMSTANCES OUTSIDE OUR CONTROL
We cannot accept liability or pay compensation if we are unable to undertake our obligations as a result of any event outside our control. Events beyond our control include industrial or civil unrest, inclement weather, fire, terrorism, war , natural disater etc. Where these occur, we will attempt to provide you with an alternative on the same date or will offer you an alternative date. No refunds will be made in these circumstances and if the service provided is of greater value, you will have to pay the difference where applicable. Any additional charge may be covered by your insurance policy.

10. OUR LIABILITY TO YOU
We will ensure that all parts of the tour you have booked (as per the booking confirmation) are honoured and that these are performed to a high standard. We accept responsibility for the actions of our employees but not for any injury caused to any member of your party through their own actions or inactions. This will include injuries that occur as a result of any member of your party becoming drunk. We cannot accept responsibility for injury caused by a third party unconnected with us or events that are beyond our control.
We are not responsible for any part of the tour which you book yourself or for any losses as a result of this for example, if you book your own travel and miss part of the tour or connecting travel due to a late arrival. We cannot be responsible for your failure to enjoy your tour when this is not as a result of a breach of contract on our part. This will include anything that you failed to tell us at the time of booking for example if a specialist diet is required or you require wheelchair access. All services that we provide will be subject to the laws of the country in which they are provided, even if they do not comply with UK law.  You are obliged to provide us with any assistance we may require in making such a claim and you must also tell the supplier concerned that there is a problem at the time which the problem occurred.

11. OUR ASSISTANCE TO YOU
If you or any member of your party suffers illness, injury or death, through misadventure, as a result of an activity which does not form part of your contracted tour arrangements, we will provide you with all reasonable assistance.

12. IF YOU HAVE A COMPLAINT
We operate ensuring that our staff perform their duties to the highest standards to ensure that you have an excellent trip and our customer feedback highlights that we do this very well. However, if you have any complaints, you should immediately inform us on 07775657361. This ensures that we are able to attempt to correct the problem immediately so that your enjoyment is not compromised. We are not able to compensate you for any problem that you tell us about after returning from your tour/holiday when we were not informed of it at the time. 

13. BEHAVIOUR
Accepting our booking terms and conditions mean that you agree to behave in a responsible manner at all times and not cause damage to property or to our reputation with our suppliers. Full payment for any such damage or loss must be paid direct to us or other supplier. If payment is not made, we may make a claim against you if suppliers claim against us and you will be responsible for all resultant legal costs.
You also accept and agree to be bound by the rules and regulations of the suppliers of the services provided. We cannot accept responsibility for the consequences of any breach(es) of these rules and regulations.

We expect all clients to have consideration for other people. If in our reasonable opinion or in the reasonable opinion of any other person in authority, you or any member of your party behaves in such a way as to cause or be likely to cause danger, upset or distress to any third party or damage to property, we are entitled, without prior notice, to terminate the tour of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the site or other service. We will have no further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.

14. CONDITIONS OF SUPPLIERS
In order to maintain the highest standards, we inspect all suppliers regularly to ensure that they still meet our high criteria and that they comply with local safety standards. However, all suppliers have their own terms and conditions and you are required to adhere to these at all times. This will include following safety advice and not smoking in areas deemed to be non smoking. We are not responsible for any loss you may suffer as a result of non compliance with the terms and conditions of our suppliers.

15. SAFETY
All countries have their own safety requirements and laws. You are required to adhere to these local standards even if they differ from those in the UK. As a general rule, these requirements and standards will not be the same as the UK/Republic of Ireland and may sometimes be lower. You must take adequate steps to ensure that you protect yourself whilst on your holiday. In particular you should familiarise yourself with fire procedures, drink / drive limits etc. You should also familiarise yourselves with any safety notices and ensure that you comply with all specifications for their use. We will not be responsible for any loss and/or damage which occurs as a result of your failure to comply with this condition.

16. DELAY
We regret we are not in a position to offer you any assistance in the event of delay at your outward or homeward point of departure. In the case of delays to transport you are advised to contact the relevant operator directly at the time of the delay, as well as contacting your travel insurance company. It is therefore your responsibility to ensure that your travel insurance covers you for delayed departure or return, especially where you have booked connecting flights (and that you have sufficient funds or method of payment to cover such an eventuality).

17. PRIVACY STATEMENT
Piedmont Food and Wine is committed to respecting your privacy. Our website is designed so that you can visit it without identifying yourself or revealing any personal information. Once you opt to provide personally identifiable information (any information by which you can be identified), it will only be used to support your customer relationship with us. In order to reserve your tour Piedmont Food and Wine need to collect certain personal details from you. These details will usually include such criteria as the names and addresses of party members, payment details, sex, age and special requirements such as those relating to any disability or medical condition that may affect the holiday arrangements. We take full responsibility for ensuring that proper security measures are in place to protect your information.

We must pass some information on to the relevant suppliers of your travel arrangements (e.g. restaurants, transport companies etc.). Except where expressly permitted by the Data Protection Act 1998, Piedmont Food and Wine will only deal with the personal details you give to Us as set out above unless you agree otherwise. We may make contact with you or members of your holiday party by post, e-mail, or telephone for the purposes set out. We will also use your information to inform you of offers in the future or to send you relevant information. If you do not wish to receive such approaches in the future then please let us know as soon as possible. If we do contact you by e-mail about our new brochures or special offers, you will also be able to unsubscribe yourself from our database at this time. 

18. LINKS TO THIRD PARTY SITES
This web site may contain hyperlinks to web sites operated by parties other than Piedmont Food and Wine Ltd. Such hyperlinks are provided for your reference only. Piedmont Food and Wine Ltd. does not control such web sites and is not responsible for their contents, inclusion of hyperlinks to such web sites does not imply any endorsement of the material on such web sites or any association with their operators.

19. OUR DESCRIPTIONS
The description of the regions, vineyards, and other aspects of the tour in this website are based on our opinions gained on visits to them and on the opinions of official bodies and guides. We have gone to considerable effort to ensure the accuracy of descriptions and information contained in the website.

20. ENTIRE AGREEMENT:
The Contract constituted by the Company’s acceptance of the Client’s booking subject to these Booking Conditions shall constitute the entire agreement between the Client and the Company in relation to the relevant booking, and shall exclude all other terms and conditions (except for the relevant suppliers’ conditions and any applicable international conventions) and shall supersede all prior or contemporaneous communication or information provided.

21. GOVERNING LAW:
The Contract (incorporating these Booking Conditions) and all elements arising from it, is subject to English Law and the exclusive jurisdiction of the English Courts.

22. CONTRACTS (RIGHTS OF THIRD PARTIES) ACT 1999
Nothing in this agreement shall confer on any third party any benefit or right to enforce any terms of this agreement.

23. CHANGES TO THESE TERMS AND CONDITIONS
We may need to make changes to these Terms and Conditions. Any changes can only be made by us and not any third party member. We reserve the right to amend or improve these Terms and Conditions without prior notification. When it is necessary for changes to be made, we will forward you a copy of these changes and all reservations will abide by the amended terms, with the exception of reservations already made.

24. EATING and DRINKING

Tours, Tastings and Events - Any food and wine eaten and/or drunk at events, tastings and during tours is done so at your own risk.  Piedmont Food and Wine do not accept any responsibility for any allergic reactions.  We recommend that you always check that food and drink is appropriate for your consumption.

25. ADDITIONAL GROUP TERMS AND CONDITIONS

If you are booking on behalf of a group, the following additional terms and conditions apply:
(i). To ensure that all members of the Group are informed about the booking details and that all members of the Group are bound by these terms and conditions
(ii). To take full responsibility for client side administration and be responsible for the accuracy of information supplied, both prior to the booking and up until after the event has elapsed.
(iii). You must inform Piedmont Food and Wine Ltd. in writing of any special requests (for example, special facilities for disabled people, dietary requirements, allergies, medical conditions) which any of the Group have so that we are able to make arrangements, as far as reasonably possible, to cater for them.
(iv). Some of the activities provided by Piedmont Food and Wine Ltd as part of booking require an element of physical activity on the part of the Group. You will ensure that all members of the Group are physically able to take part in the activities, suffer no disabilities or conditions that may impair, restrict or endanger their involvement or that of other members of the Group’s involvement in the activity If the client has any doubts or concerns regarding any member of the Group’s participation in the activities, these issues must be raised in writing at the time of booking, (for example asthma, high blood pressure, heart conditions, vertigo).
(v).It is your responsibility to ensure that adequate insurance cover is provided for the Group.
(vi). To agree and progress with all payment timetables set out above
(vii). To ensure that all members of the Group comply with the schedules and timetables of the booking. Failure to keep to the timetables may result in either shorter visits or cancellations of visits. We will not be liable for any refund, compensation or any other costs that may be incurred.
(viii).Any disability requiring special attention should be reported to Piedmont Food and Wine Ltd at the time reservation is made. We will make every reasonable effort to accommodate special needs, but are not responsible for any denial of services by  suppliers. We regret that we are not able to provide individual assistance to travellers for walking, dining, getting on or off coaches and/or other forms of transportation included in our packages. A qualified companion must accompany travellers requiring such assistance.
(ix). To ensure that all members of the Group act at all times in a safe, responsible and courteous manner, comply with all safety procedures (for the avoidance of doubt this includes an appropriate level of sobriety), listen and be present at all safety and information briefings relevant to any special activities, make supervisors or any person in authority immediately aware of any equipment or site deficiencies or concerns, dress and/or equip themselves suitably for any event or activity as advised by Piedmont Food and Wine Ltd and/or its suppliers (failing which as is deemed appropriate or suitable in the circumstances), and observe and obey all laws, requests (including the signing of any disclaimer) and conditions of use of any supplier, including accommodation, activity centres and entertainment venues.
(x). Behaviour – Piedmont Food and Wine Ltd or its suppliers may end or cancel an activity, with no liability of reimbursement, if the behaviour of the Group or that of any person associated with the Group is likely in the opinion of us or our supplier’s to cause distress, damage, danger to or to annoy other customers, or other members of the Group, employees, property or anyone else. If the party is found to be behaving in a way that affects the standard performance of our suppliers and enjoyment by other guests, groups may be required to leave the premises – if this is the case groups will immediately forfeit all costs and any right to compensation, whether or not the booking has been completed, and be liable for any compensation sought by our suppliers. If groups behave in such a way that results in the supplier’s relationship with us being terminated, clients will be pursued for compensation by Piedmont Food and Wine Ltd. We cannot accept liability for the behaviour of others in your accommodation and/or taking part in any activity and/or event, associated and or in the same environment forming part of the booking, or if any facilities or events are removed as a result of their action. In some instances groups may be required to sign agreement forms and or provide a damage and or behaviour deposit. If any occurrence of damage is obvious, groups will be pursued for recovery for the full amount of damage reimbursement, associated costs and any expenses incurred, including time and administration, in pursuing this recovery.
(xi). If you arrive at any part of the tour with an increased number of guests, the new guests will not be covered by us and may not be able to join the activity or event.
(xii). If you wish to cancel on behalf of only some members of the group then the cancellation charges as outlined above (see section 6) will only apply pro-rata but we may become entitled to cancel the event, and the group discounts may no longer apply. This may necessitate a further payment by you to pay the difference between the previous discounted price and the revised price.
(xiii). We will offer such help as is reasonable in the circumstances to the group if any member suffers difficulties whilst participating in the booking.

Piedmont Food and Wine Shop and Club

Delivery
All our wines are stored and delivered by specialist wine warehousing and couriers, London City Bond (LCB). Piedmont Food and Wine offers a free delivery service for orders of a value of £100 or greater. Deliveries will take place on Monday to Friday within 5 working days from the day following that on which the order is placed. For orders under £100, a £9.95 delivery charge applies.

Deliveries can take up to five working days from the following day that the  order is received, please notify us asap if you have not received your goods within 7 working days of ordering.

Piedmont Food and Wine offers a no quibble returns policy under our ‘Guarantee of Satisfaction’.  If you are not satisfied with your wine return it to us for a full refund.

Customers are requested to carefully check all goods at the time of delivery. The delivery or carrier's note should be signed noting any shortages or breakages. We regret we cannot accept claims for shortages or breakages not recorded in this way. Please notify us straight away if there are any problems with your delivery at: info@piedmont-foodandwine.com.  If you are not home when our carrier attempts delivery, they will leave a card giving a contact number which you may use to rearrange the delivery, however they will attempt a second time. Alternatively, collection from the depot can be arranged; the consignment will be held for a short time before being returned to LCB.

Once the wine has been delivered, according to your original delivery instructions, it becomes the recipient's responsibility.  We regret that once an order has been processed, we are unable to change any delivery information.

You may cancel your order at any time until seven working days after delivery. Should you decide to cancel, all charges to you will be refunded as soon as possible, within 30 days at the latest. The goods must be returned at your cost and in merchantable condition to LCB.

All orders are accepted only under these terms, conditional upon our written confirmation of order which may be by the delivery of an invoice. The terms may not be altered without the written agreement of a Company Director. Any contrary or additional terms unless so agreed are excluded.

Force Majeure
The Company will not be liable for failure to meet agreed obligations due to prevailing circumstances beyond its reasonable control.

Protecting Minors
We will not sell or deliver alcohol to anyone who is, or appears to be, under the age of 18. By placing an order you confirm that you are at least 18 years old and we reserve the right not to deliver if we are unsure of this.

Data Protection
As with all shopping websites, we collect personal information from you when you shop online at www.piedmont-foodandwine.com. We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.

The information we collect is:
Your name
Email address
Delivery address and Billing Address
Telephone number

We use the latest secure server technology to ensure this information is protected to the highest standards. We only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.  This encryption makes it virtually impossible for unauthorised parties to read any information that you send us. We will never pass on your details on to a third party for marketing purposes.

Disclaimer:
Piemonte Food and Wine has made every effort to ensure that the information on this website is correct, accurate and up to date. However, Piemonte Food and Wine takes no responsibility  for information that is incomplete, inaccurate or out of date.

Piemonte Food and Wine shall not be held liable to any individual or business for any damage or loss which may have occurred from the use of any matter contained on this website.

Piemonte Food and Wine assumes no responsibility for any links to the Internet or other third party websites from its website.

We reserve the right to make changes to the website or to this disclaimer at any time.

This does not affect your statutory rights as a consumer.

Intellectual Property Rights:
All copyright, and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, underlying source code and software, is the sole property of Piemonte Food and Wine Ltd.

Any use (including copying, reproduction, duplication, transmission, or display of the content of this website, without the express written permission of Piemonte Food and Wine) for purposes other than the viewing of information or for ordering purposes, is strictly prohibited.